See the full interview on YouTube.
Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
Also, available to watch on Spotify
And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
In this insightful interview, Sam Harris, an NEMT business owner in Richmond, Virginia, shares his journey of starting and scaling his company. He discusses the challenges of finding reliable drivers, the importance of choosing the right vehicles to meet customer needs, and how Bambi's software has streamlined his operations, saving him valuable time and money.
Just as Bambi watches over his furry friends with compassion and care, ensuring them safe routes through the dense forest with dignity, so, too, must non-medical transport (NEMT) service providers consider the consequences when a NEMT ride is missed, for not only can it be matter of life and death, it can impact the entire healthcare system.
For many individuals with mobility challenges or limited access to transportation, NEMT services serve as an imperative lifeline, ensuring they can reach essential medical appointments and receive the necessary care. However, when such a ride isn’t taken and an appointment is missed, the repercussions extend far beyond the individual, impacting both the healthcare system, personal well-being — and circles back to negatively affect the wider NEMT industry.
We have to realize it's not just about getting from point A to point B on time for a good review of that NEMT service; it's about preserving dignity, ensuring access to care, and safeguarding the well-being of our communities and the healthcare systems within them — be them rural or urban.
There’s always a positive light, or a Komorebi kind of hope amidst the forest’s shadows. With proper support and resources, NEMT service providers can bridge the gap from implementing reminder systems in NEMT care-tech solutions like ours, to coordinating alternative transportation options and even working with local nonprofits to extend a helping hoof to those in need. The key is communication!
Impact on the healthcare system
At its core, the ripple effect of a missed NEMT ride reverberates through various facets of the healthcare system. For instance, “patient no-shows cause volatility in healthcare operations and waste human and space resources.” (National Library of Medicine)
Missed appointments also lead to inefficiencies in scheduling and staffing challenges, as slots reserved for patients go unfilled. This not only disrupts the workflow of healthcare providers but also contributes to longer wait times for other patients in need of their necessary care. Additionally, healthcare facilities may incur financial losses due to missed appointments, as resources are allocated without corresponding reimbursements. And, unfortunately, this financial strain has a long-tailed effect on individual patients.
Impact on an individual’s health
Additionally, the impact ripples out to the individual's personal healthcare journey. We know that for numerous patients, a missed NEMT ride translates to postponing or completely skipping vital medical appointments, spanning from regular check-ups to therapy and specialized consultations.This delay in care can have detrimental effects on one's health outcomes, as conditions may worsen or go untreated without timely intervention. Chronic conditions may spiral out of control, leading to what could have been preventable complications and increased healthcare costs in the long run.
Furthermore, the impact of a missed NEMT ride extends beyond immediate health concerns to encompass broader socio-economic implications. For instance, “according to a study conducted in an South-Eastern American rural free clinic, the no-show reasons include hard transportation access, consulting various doctors, long waiting times, bad weather and fear of doctors/hospitals.” (National Library of Medicine)
All in all, addressing the ripple effect of missed NEMT rides requires a multi-faceted approach. On a systemic level, there is a need for improved coordination and communication within the healthcare system to ensure that NEMT services are effectively utilized and optimized. Additionally, efforts to enhance access to transportation options for vulnerable populations are paramount. This could involve expanding NEMT coverage, investing in community-based transportation services and leveraging technology, like ours at Bambi, to facilitate easier access to rides.
By navigating life's precarious path with compassion and foresight, we can pave a more certain and safer path for a more inclusive and healthier future. Because in the end, it is not just a matter of life and death — it is a matter of dignity, compassion and the enduring bond that unites us all on this beautiful planet we call home.
Part 2: Souping It Up
The other day we introduced the “Bambi Knows Best” two-part series about scouting out and souping up your non-emergency medical transport (NEMT) vehicles, be them simple, yet secure sedans or vast and vital vans.
In the initial segment, “Scouting Out,” we dove into the vehicle options available to build out an NEMT fleet, shedding light on the pivotal features and considerations for each. In this second and final installment in the two-parter, we’ll look at some of the bells and whistles one can add-on to soup up their series from secure straps to hand sanitizers and snacks. It’s all about those unexpected amenities, folks!
So, settle in, fasten your seatbelt, grab your favorite road trip treat and let's discover some delightful additions that will transform those routine rides to and from medical appointments into truly comfortable and memorable experiences. Without further ado, here's a selection of options to ponder as you seek to elevate your NEMT vehicle or entire fleet:
Secure straps
Secure straps are specialized restraints designed to safely secure passengers during transit. They’re especially crucial for individuals with mobility challenges or medical conditions. These adjustable straps feature secure buckles, ensuring stability and protection throughout the journey, accommodating various passenger sizes, equipment and needs.
Hand sanitizer
Hand sanitizer and wipes have long been essential for cleanliness and hygiene in NEMT vehicles, even preceding the COVID-19 era. Providing easily accessible hand-sanitizing options onboard instills confidence in passengers, ensuring they feel secure and cared for throughout the journey.
Extra cushions and blankets for comfort
Consider providing cozy cushions and blankets to add a sense of comfort during the ride. Season depends of course, but even so, not everyone regulates their body temperature the same, especially folks going through certain medical treatments, having some soft warm options will make them feel at ease.
Entertainment options
While some riders prefer their own distractions, offering diverse entertainment choices like magazines, puzzle books or tablets loaded with movies or games can enhance their journey. These options not only entertain but also help alleviate stress during what might be an otherwise anxiety-inducing medical appointment.
H2O
Just like Bambi and friends stopped for water breaks in their forest adventures, your riders might get thirsty, too. Providing water bottles for each passenger shows a commitment to their health and comfort. Because we all know: hydration is key, so having some fresh H2O readily available onboard prioritizes their well-being.
Healthy snacks
Nutritious snacks like fruits, nuts and granola bars offer passengers a source of sustained energy during longer journeys, helping them stay alert and focused throughout the ride. They also can have a positive impact on passengers' mood and morale, helping to alleviate stress and anxiety associated with medical appointments and travel.
Medical monitoring devices
Enhance passenger safety and peace of mind by equipping your NEMT vehicles with medical monitoring devices like pulse oximeters and blood pressure monitors. These tools are invaluable for passengers with specific health needs, allowing for real-time monitoring and prompt intervention if necessary. Investing in this technology showcases your dedication to delivering exceptional care and support to the individuals you transport.
Secure storage
Offering secure storage compartments onboard your NEMT vehicles provides passengers with a convenient and safe place to store their personal belongings throughout the journey. Whether it's medication, mobility support or personal items, having designated storage spaces ensures that passengers' items are kept organized and protected. By prioritizing the security of their possessions, you enhance their overall experience and demonstrate a commitment to their comfort and peace of mind during transit.
Navigation system
Outfit your NEMT rides with trusty GPS navigation systems, just like Bambi's reliable sense of direction in the forest. These high-tech helpers ensure smooth sailing through any terrain, guiding drivers to their destinations with ease and precision. With these navigational aids onboard, you can bring passengers to their appointments swiftly and seamlessly, just like Bambi bounding through the woods, ensuring they arrive on time. Safe and sound.
Emergency contact info
Make sure vital emergency contact info is always displayed prominently within your NEMT vehicle. This simple step ensures quick access to critical help if needed, providing passengers with reassurance and peace of mind throughout their journey. Just like Bambi rallying his friends in times of need, having this information readily available ensures you're always prepared to handle any situation with care and efficiency.
So as you scout out your next NEMT vehicle or seek to enhance your entire fleet by souping it up with sweet perks, be sure to remember these thoughtful touches we listed out above. Because as you know by now, in the world of NEMT, it's not just about getting from point A to point B — it's about the entire journey, the experience, and the care and compassion we bring along the way.
Part 1: Scouting It Out
Introducing the “Bambi Knows Best” comprehensive guide to optimizing your non-emergency medical transportation (NEMT) services! In this two-part series, we'll delve into everything you need to know about selecting the perfect vehicle for your NEMT fleet.
From scouting out the ideal sedan to exploring the possibilities of larger vans, we've got you covered. In this first installment “Scouting Out,” we'll look at the range of vehicle options available, highlighting the key features and considerations for each. So buckle up and get ready to discover the best vehicles to meet the unique needs of your NEMT service!
Here are some options to consider when scouting out your next NEMT vehicle or scaling your entire fleet:
Wheelchair Accessible Vans
These vans are meticulously crafted to cater to the needs of passengers who rely on wheelchairs or other mobility support. They boast thoughtful design elements, such as ramps or lifts, strategically positioned to facilitate a seamless entry and exit. Inside, you'll find spacious interiors configured to accommodate both passengers and their accompanying equipment.
From maneuvering wheelchairs to ensuring ample room for medical devices and personal belongings, these vans prioritize comfort, safety and accessibility. Whether it's a short trip to a doctor's appointment or a longer journey to a rehabilitation facility, passengers can rest assured knowing that they'll experience a smooth and dignified ride in these specially designed vehicles.
Here are some recommended wheelchair accessible vans to further your search.
Ambulette or medical transport vehicles
Ambulette vehicles are gentle giants of the road, purposefully designed to transport individuals needing a bit more care during transit. Inside you'll find stretcher beds, essential medical equipment and extra safety features, all carefully arranged to ensure the utmost well-being of its passengers. Think of these as if they were all-inclusive mobile medical resorts on wheels, where every detail is tailored with the comfort and safety of its onboarding passengers in mind (and there’s lots of extras to go all around, all-included).
Here are some recommended ambulette vehicles to further your search.
SUVs and crossovers
Some SUVs and crossovers adorned with spacious interiors, provide a haven for passengers with mobility challenges. With seats as plush as the forest floor and ample room to stretch out, passengers can relax and enjoy the ride amidst the tranquil embrace and luxury of being in a non-medical and more chic looking vehicle. Check this cool KIA, for instance! Keep an eye out for interesting models such as this KIA Soul with soul that offers seamless entry and exit in style.
Minivans
Minivans are a popular choice — not only for soccer parents, but for for NEMT services due to their spacious interiors, sliding doors for easy access and versatile seating configurations. They can accommodate passengers with various mobility needs and offer plenty of room for their medical equipment, luggage and even soccer chairs for catching that ride to watch their grandkids’ game post-appointment!
Customized sedans
In the world of NEMT, customized sedans may be the smallest of all the fleet, but they pack a mighty punch in terms of comfort and accessibility. They can still be customized to meet the needs of NEMT passengers. You just need to find that customized dealership or car craftsman to soup it up to your liking. Look for sedans with spacious interiors, comfortable seating and features like adjustable seats and grab handles for added accessibility.
Hybrid or electric vehicles
It’s always ideal to consider eco-friendly options like hybrid or electric vehicles for your NEMT fleet as we look out for our one and only planet. Not only would Bambi, Disney’s favorite deer appreciate it, Mother Nature would, too. These vehicles not only reduce emissions but also offer smooth and quiet rides, which can be beneficial for passengers with neurodivergent and sensory sensitivities or medical conditions.
Adapted taxis
Some taxi companies offer adapted vehicles that are equipped to accommodate passengers with mobility challenges or other special needs. These vehicles may feature ramps, wheelchair lifts and other accessibility features to ensure a comfortable and safe ride. Think of the bigger taxis to load in a lot of luggage for trips to the airport — these then could also load in more medical equipment from wheelchairs and walkers to oxygen tanks and more!
So when it comes to selecting a vehicle for your NEMT service, it's evident that it’s essential to prioritize passenger comfort, safety and accessibility. Consider factors such as the specific needs of your passengers, the types of medical equipment you may need to transport and any regulatory requirements or guidelines for NEMT vehicles in your area.
In choosing the right vehicle(s), you can ensure that your NEMT service provides reliable and high-quality transportation for all your passengers. And just as Bambi made regular friendships from his routes through the forest, we’re sure with a high-quality fleet, you’ll have loyal customers keen to continue booking rides through your service.
Living the NEMT Dream | NEMT Experts Podcast Episode 27
See the full interview on YouTube.
Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
Also, available to watch on Spotify
And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
Get Schooled this week! In the NEMT Experts Podcast Episode 27: Living the NEMT Dream Nirav this week interviews Donte Harris a.k.a. Thee Home School Dad, a successful entrepreneur and owner of a thriving NEMT business based in Detroit, Michigan. Donte's incredible story is truly inspiring, and hear his powerful message on second chances and why he believes everyone deserves an opportunity to succeed.
In today's well-connected and fast-paced world, accessing healthcare shouldn't remain a persistent challenge. Still, for many individuals facing non-emergency medical appointments, the access to feasible transportation is often the obstacle. This is where non-emergency medical transportation (NEMT) plays a significant role for its riders.
And it isn't just about getting from medical appointment A to follow up appointment B; it's about ensuring that people can effortlessly access the care they need, right when they need it, all without the added stress or financial strain. Sure, there are alternatives like ambulances, ride-sharing services or leaning on family members, but each of those options comes with its own bundle of hardships and headaches.
Ambulance services, while essential for emergencies, can be prohibitively expensive for non-urgent medical needs. Ride-sharing services may lack the specialized accommodations necessary for individuals with mobility requirements. And while relying on family members for transportation is often the go-to solution for many Miss Daisies, it can inadvertently place a heavy emotional and logistical burden on loved ones, leading to caregiver burnout and strained relationships.
That's where the importance of understanding the true costs and opportunity benefits of NEMT becomes evident. As a care-tech company, we're not just here to sell our AI-driven NEMT software; we're here to shed Bambi love and light on the real-world implications of transportation choices when it comes to accessing healthcare. Because, ultimately, it's about empowering individuals to make well-informed decisions that prioritize their well-being.
So here we’ll take a closer look at the financial side of things i.e. the cost benefits for riders when choosing NEMT services over their other transportation options for their non-emergency medical purposes.
First, let’s delve into the costs of the alternatives:
Ambulance rides:
While the trusty ambulance, with its flashing lights and blaring sirens is, undoubtedly, a beacon of hope during emergencies. However, it's a resource best reserved for precisely that: emergencies. While the immediate response and specialized care they offer are invaluable in critical situations, the price tag attached can be staggering, often running into thousands of dollars. But there's more to consider than just the financial aspect. Every ambulance dispatched for a non-emergency situation potentially detracts from someone else's urgent need, underscoring the importance of carefully allocating this vital resource.
Ride-sharing services:
These services are often praised for their affordability, especially for short distances. However, when it comes to transporting individuals with medical needs, they often fall incredibly short. While your friendly neighborhood Uber driver might excel at swooping you up for a quick trip to the grocery store — and who knows, they might even have a hidden trove of skills, perhaps even a former paramedic — they're typically ill-equipped (pun-intended) to handle complex medical situations. Moreover, squeezing a wheelchair into those compact sedans? That’d be a challenge, to say the very least.
Reliance on family members:
At first glance, relying on family members for transportation to medical appointments may seem like a simple solution. However, as the need for assistance grows apparent, so too does the emotional toll it takes. It's crucial to acknowledge the hidden, non-financial costs associated with this option. Caregiver burnout looms as family members navigate their own obligations and schedules to offer support. "Additionally, the clash of conflicting schedules and logistical hurdles can complicate caregiving duties, leaving both the patient and the caregiver feeling drained and stretched thin. Furthermore, it's important to note that family members often don’t have vehicles equipped to accommodate medical equipment such as stretchers and other necessary supplies for their loved ones.
Now, we’ll delve into the benefits of NEMT rides:
NEMT serviced rides:
Choosing NEMT services offers a plethora of advantages that make it the preferred option for non-emergency medical transportation needs. Firstly, NEMT is cost-effective, often covered by insurance or Medicaid, alleviating financial burdens for individuals and families. Moreover, NEMT providers boast professionalism and trained staff who prioritize patient safety and comfort throughout the journey. Unlike other transportation alternatives, NEMT services are tailored to accommodate individuals with special medical needs, ensuring a seamless and comfortable experience. Convenience is another key benefit, with NEMT offering reliable scheduling options — thanks to NEMT software out there like ours at Bambi! — that align with patients' appointments, eliminating the stress of arranging transportation. All in all, choosing NEMT not only ensures efficient transportation but also provides peace of mind, knowing that one's medical journey is supported by dedicated and compassionate professionals whom we like to call dears of the road.
In weighing the costs and benefits of various transportation options for non-emergency medical needs, it becomes clear — as a clearing in Bambi’s forest — that booking a NEMT service stands out as the winning choice. While alternatives like ambulances, ride-sharing services or relying on family members may seem viable, they often come with significant drawbacks, both financial and emotional. NEMT, on the other hand, offers that cost-effective solution that prioritizes patient well-being and comfort. It’s also imperative to note that the access to NEMT support not only ensures timely and reliable transportation but also upholds patients' dignity by providing them with safe options that respect their autonomy.
By embracing NEMT, riders can navigate their healthcare journey with confidence, knowing that their transportation needs are being met with compassion and care via careful builds in care-tech solutions like Bambi!
When it comes to the enchanted forest of non-emergency medical transportation (NEMT), it's the drivers who are the gentle dear guides of the service, entrusted with the crucial task of safely transporting patients to and from medical appointments.
This said, we know that finding skilled and competent NEMT drivers can sometimes feel like stumbling on a rare fantastic fungi in Bambi’s forest, but it’s really not that tricky of a find as there are more and more folks keen to take their office to the road.
And upon some heart-felt welcoming through thorough compassionate company onboarding, we’re confident you’ll land some lovely drivers who are highly qualified and/or willing to get there through rigorous training.
Because we understand customer service and reliability of your NEMT business is of utmost importance, we'll walk you through Bambi’s forest of tips that will assist you in finding and fostering the finest of drivers for your team. And if you need more tips, we recommend listening to the NEMT Startup Coach’s tell-all on the topic.
Before you begin your search, take the time to clearly define the qualities and qualifications you're seeking in an NEMT driver. Consider factors such as driving experience, empathy, communication skills and reliability. Creating a detailed job description outlining these requirements will help beckon the kind-hearted Bambi souls who will align with your service's ethos, values and standards.
To connect with those who share a heart for healthcare, wander into those tailored recruitment havens. Partner with nearby vocational sanctuaries, community colleges or healthcare habitats. Don't forget to venture into the digital glades of online job boards, social media groves and NEMT industry-specific clearings, where a gentle rustle of potential curious candidates awaits.
As applications flutter into your care, nurture them with a thorough screening to uncover the very best candidates who match your vision. Conduct background checks, peer into driving records and feel the pulse of candidates' dedication to patient care and professionalism. Consider inviting them to a face-to-face interview, where you can really gain a glimpse of their interpersonal magic and assess their fit for the role.
Once you've selected promising candidates, invest in their comprehensive training to equip them with the knowledge and skills necessary for success as a new NEMT driver. Provide courses on safe driving practices, patient handling techniques, emergency procedures, customer service excellence and more! Ensuring that all your drivers receive proper certification and stay up-to-date with the necessary regulatory requirements will be imperative to keep consistency to your high standards for patient care and connection with your corporate culture.
Bambi and his friends were always learning new ways of the forest. So, like our dear deer and furry companions, encourage ongoing professional development and learning opportunities for your NEMT drivers. This furthers the point above, but be sure to offer regular training sessions, workshops and even invitations to NEMT industry conferences so they can continue to upskill and keep informed about best practices and emerging trends. Fostering a supportive environment where drivers feel empowered to share insights, feedback and learn from each other's experiences is also the Bambi way.
Beyond technical skills, instill in your drivers the essence of empathy and tenderness. They signed up to be working in caregiving so it likely just comes naturally in their character. Train them to provide respectful, patient-centered care, recognizing the unique needs and concerns of each individual they’ll be driving. Encourage them to build rapport with patients, to nurture connections, offering reassurance, support and companionship throughout the entire journey. Again, we’re not saying they have to become besties like Bambi seems to do with all who crossed his paths, we’re just saying some compassion and conversational skills go a long way.
All in all, we know that finding, hiring, and training competent NEMT drivers is essential for delivering high-quality, reliable transportation services to patients in need. By defining your ideal candidate profile, tapping into targeted recruitment channels, screening candidates thoroughly, prioritizing training and certification, promoting continuous learning and emphasizing compassionate care, you can build a team of skilled and dedicated drivers who uphold the values of your NEMT service and make a positive impact on the lives of those they serve.
Because with each mile traveled, your fleet of NEMT drivers will leave behind a trail of warmth and comfort, brightening the lives of those they serve and service.
Recently, we talked about the bare or, rather, Bambi essentials in terms of equipment for non-emergency medical transportation (NEMT). In this article, we’ll delve into the particulars of ramps themselves, as a vast majority of NEMT vehicles will need these installed to keep their NEMT business in business. This is due to the fact that many individuals using NEMT services come with mobility challenges and will need the provision of ramps to enable a smooth and safe transition in and out of these vans and minibuses via wheelchair.
In this comprehensive guide, we'll explore different NEMT ramp options, including various brands and other things to consider in order to help the purchasers of such NEMT equipment make well-informed choices. We also recommend doing research within your own particular neck of the woods, like Bambi would do. As it’s always the more sustainable choice to source and support local brands and businesses.
As you can see, choosing the right NEMT ramp is essential for ensuring safe and accessible transportation for individuals with mobility challenges.
By considering factors such as ramp type, brand reputation, key safety features and regulatory compliance, NEMT providers can choose the most suitable ramp solution that meets the needs of their clients with compassion and care. Whether it's for folding, telescoping or threshold applications, investing in quality ramps from trusted brands will provide not only reliability in their use, but peace of mind for both passengers and providers alike.
In our whimsical world of care-tech, we're all about taking care of our non-emergency medical transportation (NEMT) service providers. Some of our customers are NEMTprenuers, of whom are just getting into the NEMT industry’s magic. At Bambi, we’ve been their guiding dears, offering know-how and tools to get started, from our easy to use fun-in-one, streamlined aiNEMT software to tips and tricks of setting up a NEMT business as new owners.
In this article, we’re going to hit — or rather prance along — the road and talk gear! Because having the right NEMT equipment is crucial in providing the ultimate quality and care for NEMT riders.
Here are the five essentials you'll need:
Vehicles: These are your trusty steeds for such heroic journeys! Whether you're rolling in a van, mini-bus or something larger than life, make sure it's spacious enough to accommodate all your passengers, their potential plus ones (like Bambi’s bestie, Thumper), including those with or in need of wheelchairs, walkers or stretchers.
Lifts and/or ramps: Be sure to equip your vehicles with these magical contraptions to ensure your passengers glide in and out with ease and grace; as many passengers requiring NEMT services rely on wheelchairs or walkers for mobility. These lifts and/or ramps should comply with accessibility standards to accommodate the varying and different types of wheelchairs.
Securement systems: Safety always comes first! To ensure the safety and comfort of passengers in wheelchairs during transit to their medical appointments, you'll need solid and trusting securement systems. These include wheelchair tie-downs and occupant restraints, such as lap and shoulder belts in order to keep the wheelchair and its occupant securely in place during the entirety of the journey.
Medical equipment and supplies: It’s necessary to be prepared for the unexpected bumps along the road. These medical supplies can include first aid kits, oxygen tanks, defibrillators and more to address any medical emergencies if and when they arise during a ride. Also necessary are various levels of equipment to move, position, and transport riders safely, especially more dependent folks with lack of mobility. These include wheelchairs, stretchers, stair climbers, and walkers. Each device can be critical for NEMT providers depending on rider needs and the pickup or drop off locations.
Communication technology: Be like Bambi and always be available to communicate! Effective communication is essential for coordinating pickups, drop-offs and responding to emergencies. It’s important to equip your NEMT vehicles with reliable communication systems, such as two-way radios or cellphones to stay in touch with dispatchers, other drivers and passengers.
All in all, by equipping your NEMT business with these essentials, you'll be ready to confidently embark on a journey filled with safety, reliability and comfortable transportation that comes with and a touch of magic.
And when you’re in need of the software that supports these essentials, do think about Bambi, because Bambi knows best!
