Who Are NEMT Brokers and How Do They Differ?
Nationwide Brokers
- MTM & Access2Care (now MTM) & Veyo (now MTM)
- Modivcare (formerly LogistiCare & National MedTrans)
- Transdev & First Transit (now Transdev)
- SafeRide Health
- One Call
- American Logistics
Regional Brokers
- Verida (formerly Southeastrans): Operates in the Southeast (AK, GA, LA, MS, TN, and Washington DC)
- Ride Health: Operates in the Northeast and Mid-Atlantic (New York, New Jersey, Pennsylvania)
- MediTrans: Focuses on providing NEMT services within specific regions, particularly in Louisiana
- Veyo (now Part of MTM!) Southwest US (CA, AZ, and AZ)
- Alivi Health: Covers 13 states including New York, New Jersey, Pennsylvania, Massachusetts, and Alabama
- Call the Car: Focuses on California
- MART: North Central Massachusetts
- GATRA: Southeastern Massachusetts and Cape Cod
- Sentry: New York City, New York
- CTS: Northeast and Mid-Atlantic regions
Ride to Care: Oregon-specific, offers NEMT services for Medicaid members
Bay City Brokerage: Focuses on coordinating NEMT services in Western Oregon and Washington.
- Medical Answering Services (MAS): New York State-specific, manages NEMT services for Medicaid enrollees
- Secure Transportation: Specializes in providing NEMT services in California
- Provide a Ride: Operates in Ohio
- Tennessee Carriers: Covers Tennessee
Additional Considerations When Comparing Brokers
Beyond service area, there are other key factors to consider when selecting an NEMT broker:
- Customer Service: How responsive and helpful are they in addressing patient and provider needs?
- Pricing and Billing: What are their pricing structures, and how transparent is their billing process?
- Specializations: Do they cater to specific populations or medical conditions?
- Network Size and Quality: How extensive is their network of transportation providers, and what quality standards do they uphold?
- Compliance and Regulations: Are they well-versed in local and federal NEMT regulations?
- Technology Integration: Don’t forget to discuss how each broker integrations with your NEMT software like Bambi for efficient trip management, real-time tracking, and communication.
Remember, the best NEMT broker for your needs will depend on your specific location, patient population, and service requirements. It's essential to do your research and compare multiple brokers before making a decision.
