Must-Know Words in the NEMT BIZ To Up Your Vocab We’re lucky. We get to create a simple caretech platform for the caring industry of non-emergency medical transport services — one with a pretty rad four-letter (NEMT) acronym.
We even coined the term aiNEMT, meaning an AI-powered NEMT service platform, making Bambi out to be the quick and clever tech it has always been meant to become.
So here are several words and phrases we’ve selected in alphabetical order for you to get to know, brush up on and continual study. Refer back to this list as often as you need. Until then, we Bambi believe in you! You’ll be fluent in the NEMT language in no time!
ADA Compliance: Involves adhering to the guidelines that are compliant with the Americans with Disabilities Act (ADA) regulations . This act requires that transportation services be accessible to individuals with disabilities. As an NEMT provider, you must ensure that your vehicles and services meet these ADA standards. It's all about making sure everyone can hop on board safe and soundly!
Billing and Payment: This involves sending out bills to passengers, insurance companies or government agencies for the NEMT services rendered. It includes checking eligibility, figuring out costs and handling payments from invoice issues to receipt. Our Bambi platform allows for easy and clean organization for all your invoices— outstanding and withstanding.
Booking: This is all about securing transportation for a particular date and time. Bookings can be arranged ahead of time or requested as needed, depending on what the passenger requires.
Companion Care: This refers to additional help offered to passengers who might need that extra support or supervision while traveling. It might involve a helping hand with boarding, securing mobility devices or even accompanying passengers to and from their medical appointments.
Dispatch: This is all about organizing and assigning transportation services to passengers. It includes getting requests for rides, figuring out which vehicle and driver are best available and making sure the driver has all the pertinent info they need for their trip. Through Bambi, you can continue to do this manually, or streamline the dispatching dirty work by utilizing our AI-powered software to run algorithms that would dispatch drivers based on multiple factors involved (from traffic to schedules and sustainable best-practices), keeping the patient's needs first and the planet right there with them.
Driver: At length, this is the person in charge of driving a NEMT vehicle and giving passengers rides to and from appointments. NEMT drivers need training in safety procedures, use of medical equipment, customer service and likely other special medical requirements dependant on their state or local regulations. In short, they're the ones behind the wheel, making sure passengers get where they need to go. Safe and sound. Fleet: This is a group of vehicles used to provide NEMT services. From ambulances to wheelchair vans, sedans to specialty rides, a fleet might and can have it all! They can also be small and only be a couple of cars in tow (pun intended).
Insurance: There are many insurances that are provided as coverage to protect NEMT business owners, providers, drivers and passengers in case of accidents, injuries or property damage. And it’s important to know that insurance requirements may vary depending on state and local regulations and the type of services offered.
Medical Escort: These folks are the superheroes who tag along during transportation providing that companion care. They’re trained healthcare professionals that may include nurses, paramedics or other qualified personnel.
NEMT: We couldn’t leave out the best four-letter acronym! It’s the back bind — the glue — of the NEMT dictionary after all, right there smack dab in the middle, holding the rest of the words together. Anyway, as you all know by now, non-emergency medical transportation is a service provided to folks unable to utilize traditional modes of transportation such as their own car or public transit due to medical conditions or disabilities. And they do not require emergency medical attention, thus they reason they wouldn’t call an ambulance.
On-Time Performance: This is a time-based measurement so NEMT providers aim for punctuality, making sure their passengers get to their medical appointments and back right on time.
Provider: An organization or individual that offers and/or utilizes NEMT services. Providers may include transportation companies, healthcare facilities or government agencies.
Quality Assurance: These are the formal procedures and protocols put in place to uphold the safety, reliability, and satisfaction of NEMT services. This encompasses regular vehicle maintenance, comprehensive driver training, soliciting customer feedback through surveys and conducting compliance audits.
Ride Request: This is the official ask from a passenger for transportation services. This usually covers details like where the passenger is located, where they're headed and any special medical equipment needs they might have.
Run Bambi Run! This is that fun little button ready to dash and crunch algorithms in the backend of our software. It’s our aiNEMT running all the different combinations so you don’t have to — creating optimal and sustainable schedules and routes for your entire fleet and customers. Bambi runs to save lives and the plante’s forest at the same time.
Scheduling: The process of arranging transportation services to accommodate the needs of passengers’ bookings as well as availability of fleets and drivers.This could mean coordinating multiple trips, matching up vehicles and drivers and staying on top of any last-minute changes or cancellations to keep everything moving smooth and swift like Bambi.
Service Area: The region in which a NEMT provider offers its transportation services. Service areas may be limited by state and local regulatory restrictions, available resources or contractual agreements.
Technology Solutions: These are the essential technological tools on the market (like ours!) to optimize NEMT operations, facilitate effective communication and elevate the overall passenger experience. This includes software platforms, mobile applications, and other innovative solutions aimed at streamlining processes and ensuring seamless, swift and sustainable service. This may include scheduling software, GPS tracking systems and electronic billing systems. All of which we’ve integrated into our fun-in-one aiNEMT platform.
Trip Log: A record of all trips provided by a NEMT provider that include important details such as the date, time, origin, destination, mileage driven, passenger information and any other special accommodations met.
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