How to Grow a $1.5M/Year Non Emergency Medical Transportation (NEMT) Business | NEMT Experts Podcast #34 See the full interview on YouTube .
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Podcast Show Notes: Bambi CEO Nirav Chheda talks with Patricia Curnan, Owner of Prime Medical Transport in Cape Cod, Massachusetts about how she has grown her NEMT business to $1.5M in revenue and to 13 vehicles over 11 years.
Summary: Prime Medical Transport is a non-emergency medical transportation (NEMT) business founded in 2013 by Pat Keran. The company has grown steadily over the years, from 2 vehicles in 2013 to 13 vehicles in 2024. Pat expects to add 2-4 more vehicles in the next year. The company's revenue has also grown steadily, from $1.3 million in 2023 to a projected $1.5 million in 2024. This growth is due to a focus on private pay services, which are more profitable than brokered services. Pat measures the success of her business by looking at its labor costs as a percentage of revenue. She believes that if she can keep labor costs under 30% of revenue, the other aspects of the business will fall into place. The company is looking to hire a general manager in the near future so that Pat can step back and focus on big-picture initiatives, such as expanding the use of stretcher chairs. Key takeaways: Prime Medical Transport is a growing company with a focus on providing high-quality, non-emergency medical transportation services. The company is committed to providing its employees with a positive work environment and competitive wages and benefits. Prime Medical Transport is a leader in the NEMT industry and is well-positioned for continued success. Interesting quotes: “I started with two vehicles… I had had been taken care of my own mother who had a stroke and had looked around for transportation and there was really nothing available except for the old high top wheelchair vans really clunky that the ambulance company ran and it was… didn’t seem you know safe or clean or anything so I had seen these other vehicles being made out of Dodge Caravans and said well let’s try that.” - Pat Keran “The metric that you’re measuring is the total amount that you’re paying for labor versus the amount that your company’s bringing in as Revenue… It’s interesting… I measure what our um labor percent is and I come from a service industry business where labor is your biggest expense which it is here it’s a we’re running a service so I don’t pay attention too much to the um price per mile or the the miles driven that kind of thing but if our um payroll is in line then it’s everything else kind of Falls in line so that’s really you know kind of the key metric um when that’s out of balance then you can see maybe we’re driving too much out of our way to get some place and um or they just don’t they’re sitting around you know too too much dead time.” - Pat Keran
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