NEMT Experts Podcast Episode 6: Five Tips to Lower Insurance Costs

Bambi CEO Nirav Chheda interviewed NEMT expert Evan Chambers on how NEMT companies can reduce their insurance costs. Evan is a Producer at Byars Wright and provides insurance to NEMT companies.

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See the full interview at: https://youtu.be/IYQB79f2las

Please don't forget to subscribe and like NEMT Experts Podcast: https://www.youtube.com/@bambihealth

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Podcast Show Notes:

Key Takeaways

Driver Hiring: Perform thorough pre-employment screening, including drug testing, background checks, and motor vehicle record (MVR) checks.
Driver Training: Implement a structured training program that includes written and road tests, wheelchair/stretcher securement, defensive driving, proper lifting techniques (for stretcher transports), and emergency procedures.
Technology: Invest in cameras (inward and outward-facing) and telematics (driver behavior monitoring) to deter claims, protect against frivolous lawsuits, and identify areas for driver improvement.
Company Policy & Procedures: Establish clear protocols for safe and responsible transportation, empowering drivers to prioritize patient safety (e.g., removing pillows, ensuring proper restraint).
Re-training: Regularly re-train all drivers and provide additional training to those identified as needing improvement.

Important Quotes

Prevention is key: "The number one response and answer is reduce your claims. So that's the really short answer to all this."
Invest in your people: "The good operators, the ones that don't have claims are the ones that get the best rates out there in the market."
Safety first: "Empowering your drivers to stop the vehicle...we can't move forward until you [properly secure the patient]."
Inspect what you expect: "Take them [drivers needing improvement] out of the line-up, put them back through the course...everyone needs to re-learn and maybe refresh every now and then."

Here are some time-stamped show notes:

00:00 Introduction

‍01:43 Driver hiring

‍03:18 Driver training

‍04:49 Technology (cameras, telematics)

‍06:24 Company policies & procedures

‍07:51 Re-training drivers

‍08:31 Conclusion

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NEMT Experts E6: Five Tips to Lower Insurance Costs

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