Explosive NEMT Growth at 30 Vehicles | NEMT Experts Podcast Episode 60
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Learn more about CareTrips: https://caretrips.net/
Explosive NEMT Growth: CareTrips' Journey to 30 Vehicles and Beyond
Episode Summary:
In this episode of the NEMT Experts podcast, Nirav Chheda interviews Adham Harb, Operations Manager at CareTrips, a rapidly expanding NEMT company in Dallas. Adham shares his unconventional journey to the role, highlighting his diverse background and quick mastery of NEMT operations. He credits Bambi software for significantly boosting trip counts and streamlining dispatch, allowing CareTrips to handle any trip, any time, anywhere.
With a fleet of 40 vans and 27 active drivers, CareTrips offers a wide range of services, including hospital discharges, dialysis transport, and non-emergency medical transportation. Adham’s restructuring plan drastically reduced operational errors, and his vision for the future includes expanding to 100 vans and venturing into out-of-state operations in Arizona. He emphasizes the importance of team collaboration, driver satisfaction, and continuous improvement in achieving CareTrips' remarkable growth.
Key Takeaways:
Rapid Growth: CareTrips has seen significant growth, increasing trip counts by 40-45 trips daily using Bambi software.Operational Efficiency: Adham’s restructuring plan reduced operational errors from 27% to 7.5%.Comprehensive Services: CareTrips offers a wide range of NEMT services, including ambulatory, wheelchair, and stretcher transportation.Expansion Plans: The company plans to expand to 100 vans and drivers and explore out-of-state operations in Arizona.Team Focus: Adham emphasizes the importance of team collaboration, driver satisfaction, and continuous improvement.Technology Impact: Bambi software played a critical role in streamlining operations and boosting efficiency.Important Quotes:
"That's our biggest strength. I will tell you that the reason why we get to accommodate so many trips is because we offer that service a lot of other companies don't." - Adham Harb "With Bambi, it's been so simple...everything is streamlined for everybody in this office." - Adham Harb "These guys are humans, they're not robots, they're not machines. They need to be heard and listened to, then their problems need to be met with solutions." - Adham Harb "Run, Bambi. Run. It's the best thing ever you guys need. Whoever's watching this needs to go and implement the software into their system." - Adham Harb. Conclusion:
Adham Harb's story is a testament to the power of adaptability, strategic implementation of technology, and a people-first approach in the NEMT industry. CareTrips' rapid growth and ambitious expansion plans highlight the company's commitment to providing exceptional service and creating a supportive environment for its team. By prioritizing efficiency, embracing innovation, and valuing its drivers and staff, CareTrips is poised for continued success and expansion, setting a strong example for other NEMT providers.
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