Bambi Insights | Tips for Finding, Hiring & Training NEMT Drivers That Care

Bambi Tips for Finding, Hiring and Training NEMT Drivers That Care, Deerly

When it comes to the enchanted forest of non-emergency medical transportation (NEMT), it's the drivers who are the gentle dear guides of the service, entrusted with the crucial task of safely transporting patients to and from medical appointments.

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This said, we know that finding skilled and competent NEMT drivers can sometimes feel like stumbling on a rare fantastic fungi in Bambi’s forest, but it’s really not that tricky of a find as there are more and more folks keen to take their office to the road.

And upon some heart-felt welcoming through thorough compassionate company onboarding, we’re confident you’ll land some lovely drivers who are highly qualified and/or willing to get there through rigorous training.

Because we understand customer service and reliability of your NEMT business is of utmost importance, we'll walk you through Bambi’s forest of tips that will assist you in finding and fostering the finest of drivers for your team. And if you need more tips, we recommend listening to the NEMT Startup Coach’s tell-all on the topic.

Who’s your dream driver?

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Before you begin your search, take the time to clearly define the qualities and qualifications you're seeking in an NEMT driver. Consider factors such as driving experience, empathy, communication skills and reliability. Creating a detailed job description outlining these requirements will help beckon the kind-hearted Bambi souls who will align with your service's ethos, values and standards.

Tap into targeted recruitment platforms

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To connect with those who share a heart for healthcare, wander into those tailored recruitment havens. Partner with nearby vocational sanctuaries, community colleges or healthcare habitats. Don't forget to venture into the digital glades of online job boards, social media groves and NEMT industry-specific clearings, where a gentle rustle of potential curious candidates awaits.

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Meticulously screen candidates

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As applications flutter into your care, nurture them with a thorough screening to uncover the very best candidates who match your vision. Conduct background checks, peer into driving records and feel the pulse of candidates' dedication to patient care and professionalism. Consider inviting them to a face-to-face interview, where you can really gain a glimpse of their interpersonal magic and assess their fit for the role.

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Prioritize training and certification programs

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Once you've selected promising candidates, invest in their comprehensive training to equip them with the knowledge and skills necessary for success as a new NEMT driver. Provide courses on safe driving practices, patient handling techniques, emergency procedures, customer service excellence and more! Ensuring that all your drivers receive proper certification and stay up-to-date with the necessary regulatory requirements will be imperative to keep consistency to your high standards for patient care and connection with your corporate culture.

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Promote a always be learning kind of culture

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Bambi and his friends were always learning new ways of the forest. So, like our dear deer and furry companions, encourage ongoing professional development and learning opportunities for your NEMT drivers. This furthers the point above, but be sure to offer regular training sessions, workshops and even invitations to NEMT industry conferences so they can continue to upskill and keep informed about best practices and emerging trends. Fostering a supportive environment where drivers feel empowered to share insights, feedback and learn from each other's experiences is also the Bambi way.

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Make compassionate care your #1

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Beyond technical skills, instill in your drivers the essence of empathy and tenderness. They signed up to be working in caregiving so it likely just comes naturally in their character. Train them to provide respectful, patient-centered care, recognizing the unique needs and concerns of each individual they’ll be driving. Encourage them to build rapport with patients, to nurture connections, offering reassurance, support and companionship throughout the entire journey. Again, we’re not saying they have to become besties like Bambi seems to do with all who crossed his paths, we’re just saying some compassion and conversational skills go a long way.

All in all, we know that finding, hiring, and training competent NEMT drivers is essential for delivering high-quality, reliable transportation services to patients in need. By defining your ideal candidate profile, tapping into targeted recruitment channels, screening candidates thoroughly, prioritizing training and certification, promoting continuous learning and emphasizing compassionate care, you can build a team of skilled and dedicated drivers who uphold the values of your NEMT service and make a positive impact on the lives of those they serve.

Because with each mile traveled, your fleet of NEMT drivers will leave behind a trail of warmth and comfort, brightening the lives of those they serve and service.

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