Meet the marvelous mix of NEMT passengers in our Bambi Knows Best three-part series, Along for the Ride , dedicated to exploring the diverse world of those who rely on non-emergency medical transportation.
In this first installment, we look at the unique needs and experiences of wheelchair-bound riders, from those who navigate manually to those whose mobility is enhanced by technology — yes, those electric wheelchairs and scooters that go zoom!
While we've previously delved into the perspective of first-time riders , we recognize the importance of understanding the journey from the viewpoint of NEMT brokers and drivers. After all, ensuring a safe and comfortable trip for every passenger is our ultimate, utmost priority when we continue to improve our inclusive care-tech . That's why we turn to Bambi, our near and deer expert, to shed light on the various characters you may encounter during your travels.
Caring for wheelchair-bound passengers entails more than just providing transportation — it requires a keen attention to detail and specialized equipment. Are your vehicles equipped with ramps and lifts to facilitate seamless boarding and disembarking? Do you have sufficient space to accommodate different types of wheelchairs, from standard manual models to sophisticated e-wheelchairs? These are questions that every NEMT provider must consider to ensure a smooth and safe experience for their passengers.
Moreover, it's essential for drivers to possess the skills and knowledge necessary to navigate the nuances of wheelchair transportation. From maneuvering different types of wheelchairs to addressing the unique needs of each passenger, drivers play an integral role in ensuring the safety and well-being of their riders.
As you get to know more about and better understand your wheelchair-bound NEMT riders (you might even make some new friends like Bambi), it’s important to prioritize empathy, patience and respect. Always. Because each passenger has their own story and challenges, and it's your due diligence and duty to provide them with the support and care they deserve.
Here are a few other necessary things to keep in mind when taking care of of wheelchair-bound passengers:Communication is key: Effective communication between drivers, brokers and passengers is essential for a successful NEMT experience, and drivers should be trained to communicate clearly with wheelchair-bound passengers to ensure their particular needs are met throughout the journey. Do they need an e-lift or a ramp to embark? How will they be secured once inside the vehicle? Will they be riding solo or with an accompanying helping hoof?Accessibility goes beyond transportation: Accessibility doesn't stop with the vehicle itself. It's important for NEMT providers to consider the accessibility of pickup and drop-off locations, as well as the varying facilities passengers may need to access at their destination.Emergency preparedness: NEMT providers should have protocols in place for handling emergencies, including medical emergencies that could arise during transport. Drivers should be trained to respond effectively to emergencies and to coordinate with medical professionals when needed.
Always improving: The NEMT industry is constantly evolving , and brokers and providers should strive for continuous improvement in their services for everyone. Soliciting feedback from wheelchair-bound passengers and implementing changes based on it, will only enhance the overall experience for wheelchair-bound riders.There’s more where this came from! Stay tuned for the next installment of Along for the Ride , where we'll explore the experiences of ambulatory passengers and the intricacies of providing NEMT services to this unique group of riders ready to roll with you.
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