Many non-medical emergency transport (NEMT) brokers are familiar with the issue of no-show rates among riders. It's a common occurrence in the business. Just like folks who make reservations at restaurants but fail to show up, despite their initial intentions, this phenomenon is also, unfortunately, prevalent in the NEMT industry.
The question arises: why does this happen? There could be various reasons , but one of the most frequent explanations is that the rider found an alternative means of transportation or simply couldn’t attend their medical appointments as planned. But perhaps if the ride was with a driver or NEMT service provider they already knew and cherished — someone they had a strong sense of loyalty toward, they wouldn’t skip out on their skipper to their oh-so-crucial appointment.
In this article we’ll explore some creative ways in which some NEMT providers are using to encourage patient engagement, thus decreasing the chances for no-show rates:
Host themed rides days
Everyone loves a good theme, whether it's for pot-luck parties or NEMT rides. Introducing themed ride days on certain days of the week or month can add a playful touch to the transportation experience. Imagine patients eagerly awaiting their 'Princess Pick-Ups', dressed to the nines in anticipation of their themed journey. By transforming routine rides into enchanting adventures inspired by Disney royalty, you add that sprinkle of magic to every trip. Pro tip: if you have healthy snacks and favors on theme, you’ve got yourself some regular riders!
Utilize reward programs
Lean into community
Keep up the digital comms!
Sweeten Their Senses: Enhance your NEMT rides by incorporating sensory therapy sessions to calm nerves and lift spirits. From soothing melodies to engaging sing-alongs, music has the power to transform any vehicle's atmosphere, making each ride a much more enjoyable experience. Consider infusing essential oils like lavender for a relaxing scent, and don't forget about tantalizing snacks to appease the taste buds. Additionally, providing cozy blankets, to touch on the touch sense, as mentioned in our article about souping up those NEMT vehicles , adds an extra literal layer of comfort.
As you can see, these innovative approaches have a positive impact on patient engagement, ultimately reducing no-show rates. And with the word-of-mouth buzz generated by satisfied passengers, you may find yourself needing more dear drivers on the road to accommodate the increased demand. But that's a challenge we're confident you’re more than prepared to tackle!
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