Only 300+ Mile NEMT Trips, Part 1 | NEMT Experts Podcast Episode 50
Bambi CEO Nirav Chheda talks with Andrew Brainard, the Founder/CEO of TransMedCare, about the unique business model of his NEMT company that does only long-distance 300+ mile trips.
Learn more about TransMedCare here: https://trans-medcare.com/
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Summary Andrew Brainerd, CEO of TransMed Care, Discusses Long-Distance Non-Emergency Medical Transportation
In a recent episode of the NEMT Experts Podcast, Andrew Brainerd, CEO of TransMed Care, shared insights into the unique world of long-distance non-emergency medical transportation (NEMT). TransMed Care specializes in trips over 300 miles, filling a crucial niche in the healthcare transportation industry.
Brainerd's journey in NEMT began at age 22 as a driver for a local company. After gaining experience in various roles, including marketing and dispatching, he founded TransMed Care in 2015. The company has since grown to a fleet of 10 vehicles, each specially designed for long-distance patient comfort and safety.
Key Takeaways:
Specialized Market: TransMed Care focuses on long-distance NEMT, serving clients who cannot fly due to medical conditions. Unique Challenges: Long-distance NEMT involves higher insurance costs, complex logistics, and specialized vehicle designs. Client Base: Typical clients include elderly individuals relocating across states, accident victims, and patients needing specialized transportation for medical treatments or events. Vehicle Innovation: TransMed Care's vans feature privacy curtains, memory foam mattresses, on-board toilets, and amenities like Wi-Fi and Netflix. Crew Structure: Each trip includes a three-person crew (two drivers and a CNA) to ensure safety and proper patient care. Marketing Strategy: 90% of business comes from Google ads and a strong social media presence. Operational Complexity: Managing weather conditions, vehicle maintenance, and scheduling across multiple states requires specialized expertise. Interesting Quotes:
"Everything that we do is encompassed around the fact that individuals can't fly," Brainerd explained, highlighting the unique need their service fulfills.
On vehicle design: "We thought of everything when it comes to comfort, and we're always trying to innovate our vans to make sure that they are as comfortable for both not just the patient and the passenger, but also for our contractors who have to be on these vehicles for weeks at a time."
Regarding the specialized nature of long-distance NEMT: "It's not just, you know, I have a local business. Let me just do a long distance trip and see how it goes.... It's very costly. It's very risky. If you don't have the right insurance, the right personnel, you're opening yourself up to a liability."
Future Plans:
Brainerd envisions expanding the fleet, creating additional hubs in strategic locations, and potentially entering the local transportation market to meet high demand in certain areas.
This episode provides valuable insights into the specialized world of long-distance NEMT, highlighting the unique challenges and opportunities in this niche market. Brainerd's experience and TransMed Care's innovative approach offer a compelling case study in entrepreneurship and specialized healthcare services.
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